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Hotel Crowne Plaza


Elzbieta is the Director of Sales and Marketing at Crowne Plaza London – Docklands. She was looking for help with the information supply from the hotel to the guest. Their HotelBooQi contains, besides the hotel information and facilities, a map of the area, the location of the hotel, local transport links and points of interest. Because all the necessary information is in the tool, it reduces the check-in time during peak hours. But even more important for them, is the increase in their guest satisfaction rate. This increased from a 7.5 to 8.9 in just one year, since they use HotelBooQi!

Watch the video for the whole story of Elzbieta and her team!